Post-pandemic, the business world is evolving towards an ‘employee centric’ mindset. Organizations are recognizing that employee-engagement and employee-delight is paramount, and is possibly the only way which leads to customer-centricity and customer-delight. Employee being the most valuable asset, is becoming louder, both in words and deeds! The agenda of transforming the organizational skill-sets and ‘employee mindset’ lies at the epi-centre …